{"id":3449,"date":"2015-12-14T12:13:01","date_gmt":"2015-12-14T12:13:01","guid":{"rendered":"https:\/\/elisaf.com\/faqs\/"},"modified":"2022-07-14T13:54:24","modified_gmt":"2022-07-14T13:54:24","slug":"faqs","status":"publish","type":"page","link":"https:\/\/elisaf.com\/en\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"<p>[vc_row content_width=&#8221;grid&#8221; css=&#8221;.vc_custom_1451044429506{padding-top: 59px !important;padding-bottom: 73px !important;}&#8221;][vc_column offset=&#8221;vc_col-md-7&#8243;]<div class=\"qodef-accordion-holder clearfix qodef-accordion qodef-initial qodef-accordion-dark \">\n\t<h5 class=\"clearfix qodef-title-holder\">\n\t<span class=\"qodef-accordion-mark qodef-left-mark\">\n\t\t<span class=\"qodef-accordion-mark-icon\">\n\t\t\t<i class=\"fa fa-minus\"><\/i>\n\t\t\t<i class=\"fa fa-plus\"><\/i>\n\t\t<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">\n\t\t<span class=\"qodef-tab-title-inner\">\n\t\t\tWHERE DO WE SHIP OUR PRODUCTS?\t\t<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text]We deliver our products worldwide. Shipping to the Iberian Peninsula and balearic islands are free.<br \/>\nIf the choosen country gives you an error, send us an email to: <strong><a href=\"mailto:elisaf@elisaf.com\">elisaf@elisaf.com<\/a><\/strong> and we will find a solution.[\/vc_column_text]\t<\/div>\n<\/div>\n<h5 class=\"clearfix qodef-title-holder\">\n\t<span class=\"qodef-accordion-mark qodef-left-mark\">\n\t\t<span class=\"qodef-accordion-mark-icon\">\n\t\t\t<i class=\"fa fa-minus\"><\/i>\n\t\t\t<i class=\"fa fa-plus\"><\/i>\n\t\t<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">\n\t\t<span class=\"qodef-tab-title-inner\">\n\t\t\tDELIVERY OF ORDERS AND DEADLINES\t\t<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text]Once you have made your order you will receive a confirmation message.<br \/>\nIn Spain, goods will be delivered within approximately 24hr to 72hr working days from payment. In the rest of the countries, goods will be dispatched within approximately 3 to 7 working days of the payment being cleared. Unless you would like the product earlier please contact us at: <strong><a href=\"mailto:elisaf@elisaf.com\">elisaf@elisaf.com<\/a><\/strong><br \/>\nOnce your order has been shipped you will receive an email from us.<br \/>\nWe will notify you of the departure of your order by email.[\/vc_column_text]\t<\/div>\n<\/div>\n<h5 class=\"clearfix qodef-title-holder\">\n\t<span class=\"qodef-accordion-mark qodef-left-mark\">\n\t\t<span class=\"qodef-accordion-mark-icon\">\n\t\t\t<i class=\"fa fa-minus\"><\/i>\n\t\t\t<i class=\"fa fa-plus\"><\/i>\n\t\t<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">\n\t\t<span class=\"qodef-tab-title-inner\">\n\t\t\tRETURNS\t\t<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text]If you are not satisfied with the product you have bought, you have 30 days since your purchase in order to return the article\/s bought. If 30 days have gone by since your purchase, unfortunately we can\u2019t offer you a refund or exchange.<br \/>\nWe do not accept returns from:<\/p>\n<ul>\n<li>Products that have been used.<\/li>\n<li>Products that do not conserve the original swing ticket and packaging.<\/li>\n<\/ul>\n<p>We will only refund the costs of the product, not the costs of the delivery.[\/vc_column_text]\t<\/div>\n<\/div>\n<h5 class=\"clearfix qodef-title-holder\">\n\t<span class=\"qodef-accordion-mark qodef-left-mark\">\n\t\t<span class=\"qodef-accordion-mark-icon\">\n\t\t\t<i class=\"fa fa-minus\"><\/i>\n\t\t\t<i class=\"fa fa-plus\"><\/i>\n\t\t<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">\n\t\t<span class=\"qodef-tab-title-inner\">\n\t\t\t DATA PROTECTION AND SECURITY\t\t<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text]We will never share your information with anyone and will only use it to send you occasional e-mails with news or sales. Each page using credit card information uses a Secure Socket Layer (SSL) encryption, which transfers information unreadable should anyone try to intercept it. However, you are welcome to contact us and request to be removed from our e-mail list, if you prefer. We will only use your data to send you an email related to our products. In any case, if you do not wish to receive information, do not hesitate to contact us.[\/vc_column_text]\t<\/div>\n<\/div>\n<h5 class=\"clearfix qodef-title-holder\">\n\t<span class=\"qodef-accordion-mark qodef-left-mark\">\n\t\t<span class=\"qodef-accordion-mark-icon\">\n\t\t\t<i class=\"fa fa-minus\"><\/i>\n\t\t\t<i class=\"fa fa-plus\"><\/i>\n\t\t<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">\n\t\t<span class=\"qodef-tab-title-inner\">\n\t\t\tPRODUCTS DAMAGED IN SHIPPING\t\t<\/span>\n\t<\/span>\n<\/h5>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text]En el caso de que su pedido llegara da\u00f1ado, por favor env\u00ede un e-mail a: <strong><a href=\"mailto:elisaf@elisaf.com\">elisaf@elisaf.com<\/a><\/strong> lo antes posible.[\/vc_column_text]\t<\/div>\n<\/div>\n<h4 class=\"clearfix qodef-title-holder\">\n\t<span class=\"qodef-accordion-mark qodef-left-mark\">\n\t\t<span class=\"qodef-accordion-mark-icon\">\n\t\t\t<i class=\"fa fa-minus\"><\/i>\n\t\t\t<i class=\"fa fa-plus\"><\/i>\n\t\t<\/span>\n\t<\/span>\n\t<span class=\"qodef-tab-title\">\n\t\t<span class=\"qodef-tab-title-inner\">\n\t\t\tWHAT FORM OF PAYMENT CAN I USE IN MY PURCHASE?\t\t<\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t[vc_column_text]We have the following payment methods:<\/p>\n<p>With credit and debit cards: <em>Visa, Visa Electr\u00f3n, American Express, Mastercard y Maestro.<\/em><br \/>\nWith <em>PayPal, Apple Pay, Google Pay y Shop Pay<\/em><\/p>\n<p>With <em>IDEAL, online payments through your own bank. <\/em><\/p>\n<p>With <em>KLARNA, pay in 3 small installments and without interest.<\/em>[\/vc_column_text]\t<\/div>\n<\/div>\n<\/div>[vc_empty_space height=&#8221;40px&#8221;][\/vc_column][vc_column offset=&#8221;vc_col-md-5&#8243;][vc_single_image image=&#8221;222&#8243; img_size=&#8221;full&#8221; onclick=&#8221;custom_link&#8221; link=&#8221;#&#8221;][vc_empty_space height=&#8221;23px&#8221;][vc_column_text]If you want to ask us any questions, do not hesitate to contact us:<\/p>\n<div id=\"block-15\" class=\"widget qodef-footer-column-1 widget_block widget_text\">\n<p>Tel: +34 971 39 67 00<br \/>\nfrom 9:30am to 1:30pm | from Monday to Friday<\/p>\n<\/div>\n<div id=\"block-16\" class=\"widget qodef-footer-column-1 widget_block widget_text\">\n<p>Timbal 24 | 07817 | Sant Jordi, Ibiza | Spain<\/p>\n<\/div>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;21px&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row content_width=&#8221;grid&#8221; css=&#8221;.vc_custom_1451044429506{padding-top: 59px !important;padding-bottom: 73px !important;}&#8221;][vc_column offset=&#8221;vc_col-md-7&#8243;][vc_empty_space height=&#8221;40px&#8221;][\/vc_column][vc_column offset=&#8221;vc_col-md-5&#8243;][vc_single_image image=&#8221;222&#8243; img_size=&#8221;full&#8221; onclick=&#8221;custom_link&#8221; link=&#8221;#&#8221;][vc_empty_space height=&#8221;23px&#8221;][vc_column_text]If you want to ask us any questions, do not hesitate to contact us: Tel: +34 971 39 67 00 from 9:30am to 1:30pm | from Monday to Friday Timbal 24&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-width.php","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQS - Elisa F.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elisaf.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQS - Elisa F.\" \/>\n<meta property=\"og:description\" content=\"[vc_row content_width=&#8221;grid&#8221; 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